---
title: "Gartner: only 13% of CIOs see significant value from AI so far"
description: "A Gartner survey of more than 2,000 IT leaders, released at its IT Symposium in Orlando, found only 13% have seen significant or transformational value from…"
author: Graham
date: 2026-10-19
url: https://powerofai.ca/news/2026-10-19-gartner-cio-survey-ai-value
---

# Gartner: only 13% of CIOs see significant value from AI so far

A Gartner survey of more than 2,000 IT leaders, released at its IT Symposium in Orlando, found only 13% have seen significant or transformational value from…

October 19, 2026 · Work

A Gartner survey of more than 2,000 IT leaders, released at its IT Symposium in Orlando, found only 13% have seen significant or transformational value from AI, even though AI spending has grown 18-fold in two years. Only 21% have rules in place for AI agents, while 71% plan to use agents within a year. Gartner’s advice: decide what business result you want before spending more, and put governance in place early. One example it gave: Ikea retrained 8,500 call centre workers to sell interior design as chatbots took routine calls.

**Why it matters to you:** Buying AI is easy; getting results from it is not. The organisations that win are the ones that pick a clear goal and change how work is done, not the ones that spend the most.

**Try this:** Before you buy another AI tool, write down what it should change.

> I run [type of business or team]. Help me pick one task where AI could save the most time, define how I would measure success in 30 days, and list the risks I should check before rolling it out.

Source: [InformationWeek](https://www.informationweek.com/responsible-ai/gartner-cios-must-balance-ai-value-with-risk-and-fast)

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